Frequently Asked Questions

  1. Registration/Payment

    Explains how to search for and purchase a domain name

  2. Domain Services

    Explains DNS, domain forwarding, and email forwarding

  3. Renewals

    Explains how to renew or transfer a domain

  4. Account Information

    Explains how to update or change information associated with your account

  5. Transfers

    Explains how to transfer in domains

^     Registration/Payment
Which TLDs can I buy?

Your service provider may offer sales, support, and management for the following gTLDs and ccTLDs:

  • .COM
  • .NET
  • .ORG
  • .INFO
  • .BIZ
  • .TEL
  • .ASIA
  • .AU
  • .BE
  • .BZ
  • .CA
  • .CC
  • .CO
  • .DE
  • .DK
  • .ES
  • .EU
  • .IN
  • .IT
  • .ME
  • .MOBI
  • .NAME
  • .NL
  • .TV
  • .CO.UK
  • .ME.UK
  • .ORG.UK
  • .US
  • .WS

Note: Due to the registry’s requirements .LTD.UK, .PLC.UK, and .NET.UK must be registered with Nominet directly; however, we do offer transfers and management, including renewals, for these domains.

Important: CNNIC has announced an indefinite suspension of all .CN registrations from overseas Registrars, including our registration provider Neustar. This change is in effect as of January 6, 2010. As a result of this action by CNNIC, we have no choice but to suspend new .CN registrations. Until further notice, .CN domains that are currently registered can be renewed and transferred; however, new orders will not be accepted for .CN domain names.

How do I search for domains?

To search for domains you need to click on the Home tab. This takes you to the home page. On this page, you can search for a match to a single word or combination of words, and you can search with or without the TLD extension. Domain names can be between 3 and 61 characters long. This does not include the TLD extension, such as .com.

Enter your search word in the text field, and click Find.

The search results indicate whether the domain name is available. If an exact match is found, you will see a large checkmark and the word Success! next to the name. The results page also lists other similar domain names and any Premium Domain Names that are available.

What are Premium Domains?

Premium Domains are domains with popular and interesting names that are offered for sale in the marketplace. Many great domain names are already taken, but in some cases, the owners are willing to sell them for a price. Because these names are highly desirable, the price is higher than the price for a regular domain name and is different for each domain name.

How do I look for Premium Domains?

You search for Premium Domains in the same way that you would search for any domain. If there are Premium Domains that satisfy your search criteria (the words you use to search for domain names), you will see a separate section in the search results that displays the available Premium Domain names and their associated cost.

What are some tips when searching for a domain?

Avoid dashes if you plan on using radio ads or word of mouth to publicize your site.

Try different variations of the name to find more, and possibly better, suggestions.

How do I register a domain?

If there's a domain name you'd like to register, the first thing to do is to check whether the name is available. If it is available, registering the name is a very simple procedure.

To register a domain

  1. On the Home page, enter the name you want in the text field and click Find.
    The search results page tells you whether the name you want is available and displays some similar or related names that you might want to register.
  2. If the name you want is available, simply click the checkbox beside the name. You can choose any of the domain names that are listed on the results page, and you can use the text field at the bottom of the page to search for additional names. The domain names that you choose are added to your shopping cart.
  3. When you're ready to review your choices and check out, click Done.
  4. On the next page, choose the registration term and any available options for each of the domains that you selected. You can register domains for up to 10 years.
    If you decide not to purchase a domain that is in your shopping cart, simply click REMOVE beside the domain name.
  5. Click Done to confirm your choices.
  6. If you are a new customer, complete the fields in the First-Time Customers section and click Register and Continue. All fields are mandatory except for Organization Name and Phone Extension. Passwords can be 4 to 20 characters long and must contain at least one digit.
    Once you set up your account, a confirmation email is sent to the email address that you specify, and all future email correspondence will be sent to that email address.
  7. Alternatively, if you have already registered as a customer, enter your username and password in the RETURNING CUSTOMERS section and click Log in and Continue.
  8. On the Summary page, review the items in your shopping cart, select your method of payment, click the checkbox to agree to the terms and conditions,  and then click Buy Now to complete the registration process. Your credit card statement will show SHOPCO DomainName as the merchant for this purchase.
    (In place of DomainName you will see the domain name that you purchased. If you purchased more than one domain, your statement will display the shortest name, to a maximum of 15 characters.)
What is CED Contact Information?

In order to register a .ASIA domain name, at least one of the domain contacts (admin, billing, owner, or tech) must be a legal entity in the DotAsia community. To satisfy this requirement, you must submit Charter Eligibility Declaration (CED) contact information when you purchase a .ASIA domain. For a definition of the geographical boundaries of the DotAsia community, see http://www.icann.org/montreal/geo-regions-topic.htm.

In your shopping cart, beside the .ASIA domain that you want to purchase, you will see a link called EDIT CED CONTACT. When you click this link, the CED Contact Information page appears. You can enter the CED information while the domain is still in your shopping cart or when you check out.

On the CED Contact Information page, if you choose Other from the Legal Entity Type drop-down list, you must also describe the entity type in the Legal Entity Type Info text field; the maximum number of characters allowed in this field is 255. Similarly, if you choose Other from the Identification Type drop-down list, you must use the Identification Type Info field to describe the identification type, and use the Identification Number field to enter the identification number or reference code (for example, Passport number, Business Certificate number, Act or Legislation number/code).

What is Nexus information?

When you register a .US domain, you must certify that you are a resident or have a business within the United States. In addition, you must select a Nexus category to indicate the purpose of the domain.

In your shopping cart, beside the .US domain that you want to purchase, you will see a link called EDIT NEXUS INFO. When you click this link, the Nexus Information page appears. Use the drop-down lists to choose the appropriate information. You can enter the Nexus information while the domain is still in your shopping cart or when you check out.

Why am I being charged GST or HST?

All residents of Canada and customers using a credit card issued by a Canadian bank must pay the Canadian Goods and Services Tax (GST), which is currently 5%.

Some provinces charge a Harmonized Sales Tax (HST), which blends the federal GST with the provincial sales tax. Nova Scotia, New Brunswick, Newfoundland and Labrador, Ontario, and British Columbia all charge HST.

What services are subject to GST or HST?

Purchases of domains, email forwarding, and domain forwarding are all subject to Canadian GST or HST.

Where can I find more information on GST and HST?

For more information, you can go to the government of Canada web-site http://www.cra-arc.gc.ca/tx/bsnss/tpcs/gst-tps/menu-eng.html

Can I pay via any method other than credit card?

We only accept Visa, MasterCard, Discover, and American Express cards. We do not accept cash, cheques, or money orders.

What is a Credit Card Security Code?

The Credit Card Security Code (also called CVV2) is a security measure that we require for all transactions. Since the security code number is printed on your credit card, but not stored anywhere, the only way to know the correct security code number for your credit card is to physically have possession of the card itself.

Finding your Credit Card Security Code

On MasterCard, Visa, and Discover cards, you can find the security code number on the back of the card to the right of the account number. On American Express cards, the number is located on the front of the card above and to the right of the account number.

Note: If your European or Asian credit card does not have a card security code, enter 000 as your card security code.

Can I get a receipt?

When you complete the registration process, a receipt is sent to the email address that you provided. If you don't receive the email, check your spam folder. If you can't find your receipt, you can print a record of the transaction or have your receipt emailed to you again.

  1. Log in to your account and click Manage.
  2. Click Transaction History.
  3. Find the order for which you want a receipt, and click View Details.
  4. On the Transaction Details page, either click [PRINT] to print the page, or click [Re-send receipt to user@yourdomain.com] to have a copy of the receipt sent to your email address.
The domain I want to register is not available, even though it's expired.

Domains are released after the end of their term if they have not been renewed. Domains that expire at another registrar are subject to their own policies; however, there is usually a grace period, and then a period when the domain is "on hold"- and cannot be registered. You should allow at least 30 days from the time of expiration before you can try registering the domain.

To find out a registrar's specific release policy, you should contact the registrar that owns the name. You can find out who is the registrar for a specific name by entering the name into the central database search engine at http://www.internic.net/whois.html.

I tried to register/transfer a domain, and it didn't go through, but it looks like I was charged.

When you make a purchase using a credit card, we "authorize" funds on your credit card. This is not a charge, but a test to make sure you have the funds available for the purchase. After the authorization returns a result of sufficient funds, we register the domains. If the domain registration fails for any reason, the attempted charge is voided. The net result is that your account not charged. In most cases, the original authorization charge is removed from your credit card account within a few days. You can contact your credit provider to find out their specific authorization policy.

If you are having trouble registering a domain, we recommend that you contact technical support rather than resubmitting the order. If you continue to try to submit your order, you will incur a large number of authorizations, and consequently, you may run out of available credit or freeze your account funds. You may even cause your credit card company to suspect fraud, and they will put a hold on your card.

How do I register domain names that use local language characters?

Many world languages use characters that are not found in English. Domain names in these languages are referred to as Internationalized Domain Names or IDNs. You can register IDNs by searching for a domain name in your native language. The availability results are displayed in both the native language and in the IDN format, which begins with xn-- to identify it as an IDN.

When you register an IDN name, you will be prompted for some additional information. As part of the registration process, you are prompted to select the appropriate language code from a drop-down list.

Note: The only TLDs that allow IDN registrations are .COM, .NET, .ORG, .INFO, .BIZ, .CC, .TV, .ME, and .DE.

Is my credit card information secure?

Litle processes your online transactions. Your credit card information is securely stored on the Litle system, and it is never shared. For more information about Litle, go to https://www.litle.com.

Can I register more than one credit card?

Yes, you can register multiple credit cards, and you can designate one card as your primary or default card. When you are ready to purchase your domains or any additional services, your default card is selected unless you choose a different card. Your default credit card is also used for autorenewals.

 To register a credit card

  1. Click Manage, and log in to your account.
  2. Click Credit Card Info. Many of the fields are autopopulated with your account information
  3. Complete the Credit Card Info form, making any required changes.
  4. Click Create.

To register additional cards

  1. Click Manage, and log in to your account.
  2. Click Credit Card Info.
  3. Click New Card.
    Many of the fields are autopopulated with your account information
  4. Complete the Credit Card Info form, making any required changes.
  5. Click Create.

To specify the default credit card

  1. Click Manage, and log in to your account.
  2. Click Credit Card Info.
    All of your currently registered credit cards are listed by nickname at the top of the page.
  3. Beside the card you want as your default card, click make default.
How do I update my credit card information?

To update your credit card information

  1. Click Manage, and log in to your account.
  2. Click Credit Card Info.
    All of your currently registered credit cards are listed by nickname at the top of the page.
  3. Click the name of the credit card that you want to change.
  4. Make the required changes. For security purposes, you must re-enter your credit card number and security code number.
  5. Click Update.
How do I delete a credit card?

To delete a credit card

  1. Click Manage, and log in to your account.
  2. Click Credit Card Info.
    All of your currently registered credit cards are listed by nickname at the top of the page.
  3. Click the name of the credit card that you want to delete.
  4. For security purposes, you must re-enter your credit card number and security code number.
  5. Click Delete.
What is different about .TEL domains?

.TEL is a new type of gTLD domain. Its purpose is to store all of your contact information, for example, email addresses, cellular phone numbers, website addresses, IM addresses, Twitter addresses, social networking sites such as Facebook, street addresses, and Google maps.

.TEL pages can be accessed by any device that is connected to the Internet, and visitors to a .TEL page can click on any of the displayed links, and a connection is established immediately to the associated destination. In addition, you can specify whether your contact information is available to everyone or only to certain people.

All of this information is stored directly in the DNS. This is different from other TLDs where the DNS simply maps domain names to IP addresses. All content for .TEL domains is hosted on Telnic's TelHosting platform; therefore, you cannot manage the DNS or add domain forwarding or email forwarding to your .TEL domain name in Storefront.

As soon as your .TEL domain registration is complete, you will receive an email containing your username and password for the Telhosting system so that you can log in and add your contact information to your .TEL website.

Important: Email addresses (for example, yourname@domain.tel) are not available for .TEL.

Can I create a custom nameserver?

You can create a nameserver that is based on your domain. You first have to create the new nameserver, and then you can add the new nameserver to the list of nameservers for your domain.

To create a custom nameserver

  1. Click Manage, and log in to your account
  2. Beside the domain for which you want to create a custom nameserver, click DNS.
  3. Click the link at the bottom of the Name Servers section, in the sentence If you would like to create custom nameservers based on your domain, click here.
    The Edit Custom Nameservers window appears.
  4. Click Add Record.
  5. In the Subdomain field, enter the name of custom nameserver.
  6. In the IP Address field, enter the corresponding IP address.
  7. Click Save.
  8. If you want to use the new nameserver with this domain, click the link at the bottom of the Custom Nameservers section, in the sentence If you would like to configure your domain to use these servers, click here.
    The Edit DNS Settings page appears.
  9. In the Name Servers section, click Add Name Server.
  10. Enter the name of the custom nameserver that you just created.
  11. Click Save.

 

What do I enter in the .AU Registrant Information section?

You can register domain names for the following second level .AU domains: .ASN.AU, .COM.AU, .ID.AU, .NET.AU, and .ORG.AU. The organization that regulates .AU requires you to enter the following additional information to show that you meet their residency requirements:

  • Registrant Name - (Required) The legal entity, such as a company, incorporated association, government agency, or individual person; cannot be a registered business name or trademark.
  • Registrant ID - The identifier of the registrant (for example, the business or trade license number). Choose the registrant ID type from the associated drop-down list.
  • Eligibility Type - (Required) The reason that you are eligible for the domain name. The Eligibility Type must correspond to the Eligibility Name. For example, if you are using your company name to register the domain, then the Eligibility Type is Company. If you are using your Registered Business Name to register the domain, then your Eligibility Type is Registered Business, even if you are also a company.
  • Eligibility Name - The name of the person who is eligible to register the domain.
  • Eligibility ID - The eligibility document identifier. Choose the eligibility type from the associated drop-down list. You only need to complete this field if the value is different from the Registrant ID, for example, when you are using a registered business name or trademark to make yourself eligible for the domain name.

If you later change any of the registrant information, you will need to enter the reason in the Reason for change text box.

What additional information do I need to add for .IT registrations?

When you register a .IT domain, you need to enter some additional information about the domain owner (also known as the registrant).

In your shopping cart, beside the .IT domain that you want to purchase, you will see a link called EDIT EXTRA PARAMS. When you click this link, the Owner Information page appears. Use the drop-down lists to choose the Entity Type and Nationality, and complete the relevant text fields.

In the VAT/Codice Fiscale field, you need to enter a valid identifying number. The value that you need to enter depends on the entity type that you choose.

  • Italian citizens must enter their Codice Fiscale.
  • Non-Italians can enter n.a.
  • Italian companies, freelancers, and other subjects must enter their 11 digit VAT number or tax identification number.
  • Italian non-profit organizations must enter their VAT number or tax identification number; if they do not have one, they can enter n.a.
  • Non-Italian entities other than persons (organizations, freelancers, companies, etc.) must enter their VAT number.

In the address fields, if country = Italy, you must also have a valid five-digit Italian postal code, for example, 00199. For a complete list of Italian postal codes, see en.wikipedia.org/wiki/List_of_postal_codes_in_Italy.

^     Domain Services
I have a website. How can I point my domain to it?

There are two ways that you can point your domain to your website: you can change the domain's DNS (Domain Name Server) information to that of your website or you can use our domain forwarding service.

How can I change my DNS information?

When you register your domain, default DNS (Domain Nameservers) settings are used. Your web hosting provider can give you their primary and secondary DNS information and you can change the default settings to those of your web host. The DNS information usually looks something like this:

Primary Hostname- ns1.examplehostname.com
Primary IP- 123.45.67.8
Secondary Hostname- ns2.examplehostname.com
Secondary IP- 123.45.67.9

To change DNS information

  1. Click Manage, and log in to your account.
  2. Beside the domain whose DNS you want to change, click DNS.
  3. Replace the existing information with the information provided by your web hosting company (you may omit the IP addresses, as they are optional).
  4. Click Save. Your new DNS information is automatically entered, if it is verified to be valid.

Please allow 24 - 48 hours for your change to propagate throughout the Internet.

.DK Nameservers

For .DK domains, you can only specify nameservers that are known at the registry. To use any other nameservers, you must first submit the application form found here: http://www.dk-hostmaster.dk/index.php?id=200. When your application has been processed and your nameservers have been approved, you will receive a notification by email.

Note: The registry charges a fee to register nameservers.

How do I set up domain-forwarding?

Domain forwarding is a service that is available with your domain registration. It allows you to redirect visitors to another website (that you own) when they type your domain name in the browser address field.

To set up domain forwarding

  1. Click Manage, and log in to your account.
  2. Beside the domain that you want to redirect, click Domain Forwarding.
  3. In the URL field, enter the address of the destination website.
    You can specify the URL, for example, http://www.yourcompany.com/yourexamplesite.html, or you can specify the IP address, for example, http://12.34.56.789.
  4. Click Enabled to implement domain forwarding.
  5. If you do not want your website address to appear in the browser address field, select Masked from the drop-down list. When visitors type your domain name in the browser address field, they are sent to your website, but they still see your domain name in the address field. If you do want the website address (the destination) to be displayed in the address field, ensure that  Masked is not selected.
  6. Optionally, in the Title field, enter the text that you want to appear in the browser title bar.
  7. Optionally, in the Description field, enter a short description of your website.
  8. Optionally, in the Keywords field, enter some descriptive words that a visitor might use when searching for your website. Separate each word or phrase with a comma.
  9. Click Save.

Please allow 24 to 48 hours for your change to propagate throughout the Internet.

How do I remove domain forwarding?

To remove domain forwarding

  1. Click Manage, and log in to your account.
  2. Beside the domain whose domain forwarding you want to remove, click Domain Forwarding.
  3. Ensure that  Enabled is not selected.
  4. Optionally, in the URL field, delete the address of the destination website.
  5. Click Save.
How do I set up email forwarding?

Email forwarding is a service that is available with your domain registration. It allows you to redirect email from an address associated with your domain to another email address.  The forwarded mail is filtered for spam.

To activate email forwarding

  1. Click Manage, and log in to your account.
  2. Beside the domain whose email you want to forward, click Email Forwarding. Any existing email forwards are displayed at the top of the page.
  3. In the Add email forward field, enter the email address whose email you want to forward.
  4. In the Forwards to email field, enter the address to which you want the email sent.
  5. Click Save.

Please allow 24-48 hours for your email to begin forwarding.

How do I remove email-forwarding?

To remove email forwarding

  1. Click Manage, and log in to your account.
  2. Beside the domain whose email you want to forward, click Email Forwarding. Any existing email forwards are displayed at the top of the page.
  3. Beside the email forward that you want to remove, click remove.

Please allow 24-48 hours for email to stop forwarding to that address.

I own a large number of domains. How can I easily find the ones I want to manage?

If you own a large number of domains, the domain names are displayed on multiple pages on the Manage tab, with up to 100 names on each page. Whenever there is more than one page of domains to display, you will see a Search field at the top of each page that allows you to narrow your search. In the Search text field, enter any part of the domain names that you want to find, and then click Search. Only the domains that meet your criteria are displayed.

To clear the search criteria and display all of your domains again, click Reset filter.

You can use the Sort By drop-down list to sort your domain names alphabetically or by expiry date. You can also use the Show drop-down list to display only those domains that are expiring in 30, 60, or 90 days or those that are already expired. Choose your criteria from the drop-down lists and then click Search.

Can I make changes to more than one domain at the same time?

Yes, you can update domain details for multiple domains at the same time, as long as the new information is the same for all of the selected domains. The menu options on the left side of the Domain Manager allow you to change nameservers (DNS), contact information, contact privacy setting and domain forwarding for multiple domains.

To change domain information for multiple domains

  1. Click Manage, and log in to your account.
  2. On the left side of the window, under Your domains, click the type of information you want to change:Nameservers, Contacts, Contact Privacy, or Domain Forwarding.
    A list of all of your registered domains appears.
  3. Optionally, you can use the Filter feature to narrow your search:
    1. In the Filter by field, enter the text for which you want to search, for example, you might enter org to display all your .ORG names.
      Note: This search will also return any domain names that contain the characters org, for example, forge.biz. To find only .ORG domains, be sure to include the dot.
    2. In the Sort By drop-down list, choose the order in which you want to view the results: Domain Name (Ascending), Domain Name (Descending), Expiry Date (Ascending), or Expiry Date (Descending).
    3. In the Show drop-down list, choose whether to show All domains that meet the specified criteria or whether to filter your results even further by displaying only domains that are Expiring in 90 days, Expiring in 60 days, Expiring in 30 days, or already Expired.
    4. Click Filter.
  4. Click the checkboxes to select the domains whose information you want to change.
  5. Click Continue.
  6. Make the required changes, and then click Continue.
    A progress window appears that displays the changes as they are made to each of the selected domains.
  7. When the process finishes, click Continue to return to the Domain Manager.
How can I protect my domain from being stolen?

To secure your domain against unauthorized transfers, you can lock your domain. Locking your domain ensures that an authorization code (auth code) cannot be generated for your domain, and the auth code is required to transfer your domain to another service provider. This is a security feature that has been designed to ensure that you have full control over any changes made to your domain.

To lock a domain

  1. Click Manage, and log in to your account.
  2. Beside the domain name, click Transfer Lock.
  3. In the Domain Locking drop-down list, choose Enabled, and then click Save.
What is an auth code?

The auth code is a unique combination of characters, similar to a password, that is used to show verifiable proof of ownership of a domain. If you are transferring a domain to another service provider, you must supply the auth code to that provider to show that you have the authority to transfer the domain. The auth code can only be generated by the owner of the domain.

Can I purchase services without having to renew my domain?

If you purchased a domain, but you didn’t include all the available services, you can purchase them at a later date. When you add a service, its expiry date is the same as the domain’s expiry date, and the price is prorated according to the expiry date.

To add services to your domain

  1. Click Manage, and log in to your account.
  2. Beside the domain name, click the service that you want to add. The links to the available services look like this: Add Email Forwarding or Add Domain Forwarding.
    The selected service is added to your shopping cart.
  3. Optionally, you can return to the Domain Manager and add other services.
  4. Review the items in your shopping cart, and then click Done.
  5. On the Summary page, enter your payment information, and then click Buy Now to complete the registration process.
    Note: Your credit card statement will show SHOPCO Store Name as the merchant for this purchase.
I have more than one account. Can I move all my domains into one account?

If you have more than one account, you can merge your accounts so that all of your domains are in one account. All of the properties of the domains remain intact.

Note: You can only merge accounts if both accounts are with the same service provider.

To merge accounts

  1. Click Manage, and log in to your account.
  2. On the left side of the window, under Your domains, click Account Information.
  3. In the Merge Accounts section, enter the Username and Password of the account whose domains you want to move.
  4. Click Merge.
    All of the domains that are in the specified account are moved into the account under which you logged in, and the empty account is closed.
How do I move domains to another account?

You can easily move domains to other accounts as long as the accounts are with the same service provider. You can move the domains to an existing account if you know the account's username and password. Alternatively, you can move the domains to a new account that you create for that purpose.

To move domains to another account

  1. Click Manage, and log in to your account.
  2. Click Account Information.
  3. Under the Merge Accounts section, click the link Move domains into another user account.
  4. Click the checkboxes beside each of the names that you want to move, and then click Continue.
  5. If you know the logon credentials of the account to which you want to move the domains, click the Existing Account radio button and enter the Username and Password in the Existing Account section.
    If you want to create a new account and move the domains into that account, click the New Account radio button and enter a Username and Password in the New Account section. You need to enter the password a second time in the Confirm Password field.
  6. Click Continue.
    A progress window appears that displays the changes as they are made to each of the selected domains.
  7. When the process finishes, click Continue to return to the Domain Manager.
^     Renewals
How do I renew my domain?

You can renew your domain for up to 10 years.

To renew your domain

  1. Click Manage, and log in to your account.
  2. Beside the domain name, click Renew Now.
    An order for a one year renewal is added to your shopping cart, and the cost of the renewal is displayed at the bottom of the page.
  3. Optionally, if you want to renew for a term other than one year, click the number of years for which you want to renew your domain. (Remember, you can renew for up to 10 years, so if your domain expires in 3 + years, you can only renew for 6 additional years.)
  4. To renew another domain, click Manage and repeat steps 2 and 3.
    If you change your mind about a renewal, simply click Remove and the item will be removed from your shopping cart.
  5. When you're finished selecting items, click Done.
  6. On the Summary page, review the items in your shopping cart, enter your payment information, and then click Buy Now to complete the registration process.
    Note: Your credit card statement will show SHOPCO Store Name as the merchant for this purchase.
How can I protect my domain from being stolen?

To secure your domain against unauthorized transfers, you can lock your domain. Locking your domain ensures that an authorization code (auth code) cannot be generated for your domain, and the auth code is required to transfer your domain to another service provider. This is a security feature that has been designed to ensure that you have full control over any changes made to your domain.

To lock a domain

  1. Log in to your account, and click Manage.
  2. Beside the domain name, click Transfer Lock.
  3. In the Domain Locking drop-down list, choose Enabled, and then click Save.
What is an auth code?

The auth code is a unique combination of characters, similar to a password, that is used to show verifiable proof of ownership of a domain. If you are transferring a domain to another service provider, you must supply the auth code to that provider to show that you have the authority to transfer the domain. The auth code can only be generated by the owner of the domain.

Can I set my domain to renew automatically?

Yes. You can configure your domain to renew automatically prior to its expiry date. When you purchase your domain, in your shopping cart, you will see an option called Turn on Auto Renew to automatically renew your domain every year. When this option is selected (which it is by default), we will renew your domain 30 days prior to its expiry date, and we will bill your default credit card. If we are unable to process your renewal payment for any reason, we will let you know via email so that you can correct the issue and your domain can be renewed.

If you did not turn on autorenew for your domain when you purchased it, you can change the setting at any time.

To set your domain to autorenew

  1. Click Manage, and log in to your account.
  2. If the domain is not already set to autorenew, you will see OFF beside the domain name. Click this button to change the autorenew, setting to ON.
My domain expired! How can I get it back?

Note: The following information applies to most, but not all, TLDs. Contact your service provider for information about a specific TLD.

If your domain has been expired for less than 40 days

If a domain name is not renewed by its expiry date, it is not immediately deleted, although it does cease to operate. During the 40 days following the expiry date (also known as the Grace Period) you can reinstate the domain name simply by renewing it.

Note: For .CA domains, the grace period is 30 days.

To reinstate an expired domain during the grace period

  1. Click Manage, and log in to your account.
  2. Beside the domain name, click the checkbox to select the domain.
  3. Click Set checked domains for renewal.
    A window appears that displays the progress as the selected domain is set for renewal. 
  4. When the process completes, click Continue to go to the shopping cart.
  5. Review the items in your shopping cart, and then click Done.
  6. On the Summary page, enter your payment information, and then click Buy Now to complete the renewal process.

If your domain has been expired for more than 40 days

When your domain has been expired for more than 40 days, it enters the Redemption Period, which lasts for 25 days. In the Domain Manager, you will see (in redemption) in the Auto Renew column for that domain name.

You can redeem the domain name during the Redemption Period; however, the cost is higher than a simple renewal.

To redeem an expired domain during the redemption period

  1. Click Manage, and log in to your account.
  2. Beside the domain name, click the checkbox to select the domain.
  3. Click Set checked domains for renewal.
    A window appears that displays the progress as the selected domain is set for renewal.   
  4. When the process completes, click Continue to go to the shopping cart.
  5. Review the items in your shopping cart.
    You will notice that you are being charged for a redemption that includes a 1 year renewal, and that you do not have the option to purchase multi-year renewals at this time.
  6. Click Done.
  7. On the Summary page, enter your payment information, and then click Buy Now to complete the redemption process.

Note: Please allow up to five days for the redemption process to complete.

^     Account Information
How do I log in to my account

The first time you purchase a domain, you must create an account. When you are ready to check out and pay for the items in your shopping cart, you will be asked to provide some personal information, such as your name and address. You will also be asked to create a username and password. You only need to submit this information once. The next time you make a purchase or when you want to manage your domains, you only need to enter your username and password to log in to your account.

How do I change my password?

To change your password

  1. Click Manage, and log in to your account.
  2. Click Account Information.
  3. In the New Password field, enter your new password. Passwords can be 4 to 20 characters long, and must contain at least one number.
  4. In the Retype New Password field, enter you new password again.
  5. Click Save.
How do I update the information in my account?

When you first register a domain, your account information is used to define the Owner, Admin, and Billing Contacts for domains that you register.

To change your account information

  1. Click Manage, and log in to your account.
  2. Click Account Information.
  3. Make the required changes to any of the fields.
    If you make a mistake, click Cancel to change the information back to its last saved state.
    Note: The phone number must be in the format +CCC.NNNNNNNNNNNNxEEEE where C is the Country code, N is the number, and E is the extension.
  4. Click Save.
Do I have to use my home address in my contact information?

You do not have to use your home address when you enter your contact information; however, according to ICANN policy, the address that you specify must be a valid address. If you don't want to use your home address, you can use your business address instead.

Note: If you use invalid contact information, your domain registration may be terminated.

How do I change the owner, admin, billing, or tech contact information?

When you first register a domain, the information that you supplied when you set up your account is used to define the contact information for any domains that you register. You can change the Owner, Admin, Billing, and Tech Contact information for a domain through the Domain Manager.

To edit contact information

  1. Click Manage, and log in to your account.
  2. Beside the domain whose contact information you want to change, click Contacts.
  3. Make the required changes to the contact information.
  4. Optionally, click Use contact privacy to hide your identity (address, phone number, email address) when a WHOIS lookup is done on your domain name.
  5. Click Save.

Note: When you change your contact information, the change is reflected in any new domain registrations, but it is not automatically propagated to the contact information for existing domains.

Do you have a way to secure my Whois information?

Contact Privacy is a service that hides your identity (address, phone number, email address) whenever a WHOIS lookup is done on your domain name.

You can add Contact Privacy when you register your domain, or when you renew or edit your domain.

Note: There is a small annual fee for the Contact Privacy service.

When you register or renew a domain, Contact Privacy is selected by default and added to your shopping cart. Contact Privacy is charged on a per year basis, so the price you see depends on the registration or renewal term that you choose. If you don't want to add Contact Privacy, simply remove the checkmark in your shopping cart to deselect it; your price will be adjusted accordingly.

To add Contact Privacy to an existing domain

  1. Click Manage, and log in to your account.
  2. Beside the domain to which you want to add Contact Privacy, click Contacts.
  3. At the bottom of the page, click where indicated to purchase Contact Privacy.
  4. Review your shopping cart, and then click Done.
  5. On the Summary page, enter your payment information, and then click Buy Now to complete the process.
How can I find out the WHOIS information for a domain?

WHOIS databases are specific to each registrar. If you registered the domain name properly, it will show in our WHOIS database immediately. It will show in the InterNIC central database 24-48 hours later, but might not ever display in another registrar's database. That doesn't mean someone else can register the name, the name record is still taken, but it might not show you as the owner. Your best bet is always to look up a domain at the registrar of record. To find out who the registrar is for a name, go to http://www.internic.net/whois.html.

I made a change to my DNS. Why doesn't it show up?

It usually takes two business days for updates to be seen elsewhere on the web, including hosting information. This is standard Internet propagation time. Additionally, some Whois databases are not compatible with others. You may wish to use a central whois lookup, as one registrar may not carry another's information. The best practice is always to look up a domain at the registrar of record. To find out who the registrar is for a name, use this resource:

http://www.internic.net/whois.html

.

I forgot my username and/or password. How can I retrieve it?

If you have forgotten your username or password, we can send it to you via email.

To retrieve your username and/or password

  1. On the Login page, click Forgot your password?
    The Password Recovery page appears.
  2. Click either Domain or Username, and enter the corresponding name in the text field.
  3. Click Send Password.

We will email your username and password to the email address that  you supplied when you created your account.

 

I'm trying to update my account information. Why do I get [501] Object status prohibits operation?

Some registries require domains to be unlocked before you can make any changes.

To unlock a domain

  1. Click Manage, and log in to your account.
  2. Beside the domain name, click Transfer Lock.
  3. In the Domain Locking drop-down list, choose Disabled, and then click Save.
^     Transfers
Can I transfer in a domain name I already own?

Yes. Transferring a domain is a very simple process. Please allow 7 to 10 days for the transfer to complete.

  1. On the Home page, click the Transfer Domain tab.
  2. In the text field, enter the domain name that you want to transfer, and then click Next.
  3. On the Transfer your domains page, click the checkbox beside the name, and then click Done. The domain name is added to your shopping cart.
    The cost for the transfer includes renewal for one year from the domain name’s original expiry date.
  4. Review the items in your shopping cart, and then click Done.
  5. On the Summary page, enter your payment information, and then click Buy Now to complete the registration process.
    Note: Your credit card statement will show SHOPCO Store Name as the merchant for this purchase.
  6. An email is sent to you that includes information about how to confirm the transfer. Click the link in the message and use the domain name and password in the email to log in and confirm the transfer.

Note: When you transfer .EU or .BE TLDs, the nameservers are changed to SHOPCO nameservers. Once the transfer is complete, you can log in to the Domain Manager, click DNS, and change the nameservers.
 

Can I transfer more than one domain name at a time?

Yes. Transferring in multiple domains is a very simple process. Please allow 7 to 10 days for the transfer to complete.

To transfer multiple domain names

  1. On the Home page, click the Transfer Domain tab.
  2. Click Transfer Multiple Domains.
  3. On the Transfer your domains page, enter the domain names that you want to transfer in the text box. Separate each domain name by a comma or enter each one on a new line.
  4. Click Next.
  5. Click the checkboxes beside each of the names that you want to transfer, and then click Done. The domain names are added to your shopping cart.
    The cost for the transfer includes renewal for one year from the domain names’ original expiry dates.
  6. Review the items in your shopping cart, and then click Done.
  7. On the Summary page, enter your payment information, and then click Buy Now to complete the registration process.
    Note: Your credit card statement will show SHOPCO Store Name as the merchant for this purchase.
  8. An email is sent to you that includes information about how to confirm the transfer. Click the link in the message and use the domain name and password in the email to log in and confirm the transfer.
What is the Registrar link used for?

The Registrar link is used when you are transferring a .UK domain to another Registrar. The gaining Registrar initiates the transfer for you, and to complete the transfer, you need to enter the tag for the new Registrar.

To complete a .UK domain transfer to another Registrar

  1. Click Manage, and log in to your account.
  2. Beside the .UK domain that you want to transfer, click Registrar.
  3. In the New Registrar Tag (destination) field, enter the gaining Registrar’s tag.
  4. Click Save.